Business Systems Analyst
3 weeks ago
We are seeking a skilled Systems Analyst to join our team at Langham Recruitment. As a Systems Analyst, you will play a crucial role in providing support to internal and external users of our diverse suite of business-focused applications, including ERP and CRM systems.
Key Responsibilities:- Manage support calls and tickets from our IT Service Desk
- Provide internal and external customers with support on our platforms
- Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries, and data changes
- Maintain a log of support calls and resolutions
- Document work or changes made
- Evaluate and escalate 2nd/3rd line queries when necessary
- At least 1-2 years' experience in a Support Desk or Application Support role, ideally supporting a CRM/ERP system
- Experience taking a high volume of tickets in an engineering, manufacturing, house builder, or similar industry would be ideal
- Experience of Dynamics 365 or COINS would be great but not essential
- Ability to understand user queries and relate to business processes
- Excellent troubleshooting skills
- Effective communication skills
- £34,000 + 10% bonus
- Hybrid working from our Cheltenham office, ideally 3 days a week onsite
- 33 days annual leave + bank holidays
- Private healthcare
- Enhanced maternity, paternity, and adoption leave
- Pension
- Life assurance
- Share incentive schemes
- Employee rewards portal
Key words: Systems Analyst, COINS, Dynamics, ERP, CRM, Service Desk, Application Support, Housing, Construction, Engineering, Systems Support Analyst
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Business Systems Analyst
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Cheltenham, Gloucestershire, United Kingdom Langham Recruitment Full timeJob Title: Systems AnalystWe are seeking a skilled Systems Analyst to join our team at Langham Recruitment. As a Systems Analyst, you will be responsible for providing support to internal and external users of our company's diverse suite of business-focused applications, including ERP and CRM systems.Key Responsibilities:Manage support calls and tickets from...
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