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Customer Service Technician
2 months ago
The role of a Service Engineer at ACS Performance is a dynamic and varied position that requires a high level of technical expertise and problem-solving skills. On a daily basis, you will be responding to service calls, conducting fault finding and diagnosis on site, performing regular maintenance and servicing of automatic pedestrian doors, and participating in new system installations and upgrades.
Key Responsibilities:
- Respond to service calls as directed by the Planning team, ensuring timely and efficient resolution of customer issues.
- Conduct thorough fault finding and diagnosis to identify and remedy faults within our customer service level agreements.
- Perform maintenance, service, and repair of automatic pedestrian doors, ensuring optimal performance and safety.
- Manage and control spare parts inventory to minimize downtime and optimize resource allocation.
- Carry out Planned Preventative Maintenance (PPM) to prevent equipment failure and ensure smooth operation.
- Participate in new system installations and upgrades, working closely with cross-functional teams to ensure seamless integration.
- Maintain accurate and efficient documentation, adhering to company standards and procedures.
- Promote the sale of ACS Performance products and services to customers, identifying opportunities for cross-selling and upselling.
- Be flexible and willing to travel occasionally at short notice to respond to urgent requests or extend hours to resolve complex issues.
Employee Benefits:
- Competitive salary structure and overtime earning opportunities.
- 25 days annual leave per year, plus statutory bank holidays, and enhanced family leave pay.
- Annual profit share bonus or competitive commission structure, depending on the role.
- 4x salary life assurance scheme and employee proactive healthcare.
- Confidential employee assistance support line and access to free counseling.
- Van stock and uniform, and complimentary office refreshments.
- Company events and free on-site office parking.
ACS Performance is seeking a skilled and experienced Field Service Engineer to join our team. If you have the technical expertise and problem-solving skills required for this role, please submit your CV and a brief outline of your experience as a Field Service Engineer.
