Residential Customer Experience Executive

1 week ago


Southampton, Southampton, United Kingdom Fawkes & Reece London Full time

Job Summary:

We are seeking a highly skilled Customer Service Manager to join our team at Fawkes & Reece London. As a key member of our customer service team, you will be responsible for ensuring that customer complaints are resolved efficiently and effectively.

Key Responsibilities:

  • Complaint Resolution: Deal with customer complaints in a professional and courteous manner, ensuring that issues are resolved to the customer's satisfaction.
  • Reporting and Communication: Report to the Head of Customer Service and communicate with other teams to ensure seamless resolution of customer complaints.
  • Inspections and Defect Management: Conduct inspections to identify defects and report them to the relevant teams for resolution.
  • Subcontractor Management: Liaise with subcontractors and trades to ensure that customer complaints are resolved in a timely manner.
  • Customer Communication: Keep customers informed of the progress of their complaints and provide regular updates on the expected resolution timeframe.
  • Team Collaboration: Work closely with other customer service teams to ensure that customer complaints are resolved efficiently and effectively.

Requirements:

To be considered for this role, you will need direct experience in defect management within the residential housing sector, ideally in a management capacity.



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