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Residential Community Manager

2 months ago


Southampton, Southampton, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a highly skilled and experienced Residential Community Manager to join our team at Spitfire Lodge, a stunning new development of 73 retirement apartments in Southampton.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a background in administration and customer service. As a Residential Community Manager, you will be responsible for managing the day-to-day operations of the lodge, ensuring that our residents receive a high-quality service and experience.

Key Responsibilities:

  • Manage the maintenance of the property and ensure that all necessary repairs and maintenance are carried out in a timely and efficient manner.
  • Provide a first-class service to residents, responding to their queries and concerns in a professional and courteous manner.
  • Organise and coordinate events and activities for residents, ensuring that their needs and interests are met.
  • Manage contractors and suppliers, ensuring that all work is carried out to a high standard and within budget.
  • Conduct regular health and safety checks and ensure that the lodge is compliant with all relevant regulations.

Requirements:

  • Proven experience in a similar role, preferably in the retirement living or social housing sector.
  • Excellent customer service skills, with the ability to communicate effectively with residents, contractors, and other stakeholders.
  • Strong administrative skills, with the ability to manage multiple tasks and priorities.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Knowledge of health and safety regulations and procedures.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and training.
  • A supportive and collaborative team environment.
  • The chance to make a positive difference to the lives of our residents.