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Risk and Fraud Expert

2 months ago

London, Greater London, United Kingdom Adyen Full time

About Adyen

Adyen is a leading financial technology platform that provides payments, data, and financial products to customers like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions faster.

Job Summary

We are seeking a highly motivated Risk & Fraud Specialist to join our team in London. As a Risk & Fraud Specialist, you will be responsible for educating and training our teams on reducing fraud and chargebacks internally and externally. You will handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card Schemes, with regard to Risk and Chargeback Programs.

Key Responsibilities

  • Support internally with Card Schemes issues, Fraud, Chargeback Programs, and fraud and chargeback levels of merchants and Adyen Acquiring in particular;
  • Advise on fraud redundancy to account management and initiate appropriate fraud settings;
  • Coordinate with risk officers and senior management in performing risk reviews, analyses, and studies and monitor the risk exposure for new merchants;
  • Initiate development projects to improve/amend fraud settings and chargeback management;
  • Communicate and share ideas with internal departments on execution, improvements of the fraud & chargeback avoidance or resolution;
  • Follow up and control of the merchant requests and tickets;
  • Maintain and develop documentation for risk management and procedures.
  • Monitor our overall fraud and chargeback levels for the EMEA portfolio and provide proactive notifications to our Risk Officers.
  • Partner with key individuals within the company to communicate current fraud trends in EMEA.
  • Ability to effectively communicate with internal teams and merchants and recognise the importance of the revenue-loss mitigation paradigm.

Requirements

  • 3+ years Fraud or Risk experience with some card-not-present payments experience;
  • Experience in fraud analysis, risk management - payment fraud - procedures on the merchant, solution provider or acquirer side;
  • Fluent English, both written and spoken; French desirable but not essential;
  • You have used industry leading card-not-present risk tools (not essential);
  • You have excellent communication skills and committed to question the status quo;
  • You have excellent analytical skills, are detail oriented and the ability to multitask;
  • You are able to work in an independent way and you are a strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork.