Risk and Fraud Analyst

3 weeks ago

London, Greater London, United Kingdom Adyen Full time

About Adyen

At Adyen, we're driven by a passion for innovation and a commitment to delivering exceptional payment solutions. Our team is dedicated to creating an environment where our people can thrive, and we're looking for a talented Risk & Fraud Specialist to join our London office.

Job Summary

We're seeking a highly motivated and experienced Risk & Fraud Specialist to educate and train our teams on reducing fraud and chargebacks internally and externally. As a subject matter expert, you'll provide best practices to our merchant base on their risk estate and handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card Schemes.

Key Responsibilities

  • Support internally with Card Schemes issues, Fraud, Chargeback Programs, and fraud and chargeback levels of merchants and Adyen Acquiring in particular;
  • Advise on fraud redundancy to account management and initiate appropriate fraud settings;
  • Coordinate with risk officers and senior management in performing risk reviews, analyses, and studies and monitor the risk exposure for new merchants;
  • Initiate development projects to improve/amend fraud settings and chargeback management;
  • Communicate and share ideas with internal departments on execution, improvements of the fraud & chargeback avoidance or resolution;
  • Follow up and control of the merchant requests and tickets;
  • Maintain and develop documentation for risk management and procedures;
  • Monitor our overall fraud and chargeback levels for the EMEA portfolio and provide proactive notifications to our Risk Officers;
  • Partner with key individuals within the company to communicate current fraud trends in EMEA;
  • Ability to effectively communicate with internal teams and merchants and recognise the importance of the revenue-loss mitigation paradigm.

Requirements

  • 3+ years Fraud or Risk experience with some card-not-present payments experience;
  • Experience in fraud analysis, risk management - payment fraud - procedures on the merchant, solution provider, or acquirer side;
  • Fluent English, both written and spoken; French desirable but not essential;
  • You have used industry leading card-not-present risk tools (not essential);
  • You have excellent communication skills and committed to question the status quo;
  • You have excellent analytical skills, are detail-oriented, and the ability to multitask;
  • You are able to work in an independent way and you are a strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork.

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