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Lead Compliance Auditor

3 months ago

Kidderminster, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

Position Overview

Are you eager to enhance your expertise in Facilities Management?

A remarkable opportunity has emerged for a Lead Compliance Auditor to become a vital member of the Trust's Monitoring Division.

The successful candidate will collaborate within a dedicated monitoring unit, tasked with the thorough evaluation of various Facilities Management services, encompassing cleaning, catering, linen and laundry, and waste management.

We seek individuals with exceptional interpersonal skills to foster relationships and provide constructive feedback, in a dynamic role where each day presents new challenges.

We are committed to offering training and development opportunities to support your career advancement.

Key Responsibilities

The Lead Compliance Auditor will conduct a series of evaluations to assess the performance of Soft FM Services against established benchmarks.

Responsibilities include organizing the Monitoring Team's schedule, developing audits using the Micad audit system, and generating reports on the performance of Estates and Facilities Services, contributing to action plans aimed at enhancing service quality and making recommendations as necessary.

About Our Organization

Our mission is straightforward - Prioritizing Patient Care. We are in search of outstanding professionals who can assist us in achieving this goal.

Worcestershire Acute Hospitals NHS Trust is a prominent acute and specialized hospital trust that delivers a variety of local acute services to the residents of Worcestershire and more specialized services to a broader population.

Operating from multiple sites, our workforce exceeds 7,000 dedicated individuals, recognized for providing exceptional patient-centered care. You could be part of this team.

We are devoted to attracting the finest talent to help us realize our Vision - collaborating to deliver the best healthcare for our communities, guiding and empowering our teams to progress forward. Our core values, which we expect all staff to embody, are integral to our daily operations.

Our objectives are clear:

  • Optimal services for local communities
  • Superior patient care experiences and outcomes
  • Efficient resource utilization
  • Exceptional personnel

Continuous improvement is our ethos, and our Clinical Services Strategy outlines a clear vision for the future of our Trust, our facilities, our services, and our role within the broader health and care system.

We take pride in our Timewise accreditation, demonstrating our commitment to flexible working as a supportive employer.

Job Duties

Purpose of the Role:

To oversee operational performance standards within Facilities Management and provide a framework for measuring compliance with all relevant regulations and healthcare standards.

To gather reliable and comprehensive data on performance standards for report generation.

Primary Duties:

To assess and report on the quality of service delivery for all in-house and contracted facilities management activities within Worcestershire Acute Hospitals NHS Trust, in accordance with National Standards and Trust Policies.

Assist the Facilities Management team in maintaining systems for monitoring and auditing information to facilitate the development of Key Performance Indicators (KPIs) across all areas.

To track performance against established KPIs and provide necessary information to formulate corrective action plans.

To oversee systems implemented to uphold the Directorate's commitment to quality standards.

To support the senior management team with both immediate and long-term projects and their execution.

To serve as the primary contact for issues related to Estates and Facilities service standards, resolving straightforward matters and escalating significant issues to the Facilities Quality & Compliance Manager.

To provide operational insights to the senior management team, delivering key information and advice on frontline activities.

To manage the operation of monitoring systems and associated facilities procedures.

To assist the Facilities Quality & Compliance Manager with the procurement and evaluation of specialized audit software.

To manage the ordering, distribution, and inventory control of cleanliness and waste educational materials.

To be knowledgeable about the specifications related to the services being monitored, including but not limited to, National Specifications for Cleanliness, Patient Led Assessments of the Care Environment, and current waste management regulations.

To generate reports on the performance of Estates and Facilities Services and contribute to action plans aimed at service improvement, making recommendations as necessary.

To provide initial feedback on audit-related inquiries.

General Responsibilities:

Utilizing appropriate systems, conduct qualitative and quantitative assessments of service performance in accordance with Service Level Agreements and external contracts. This includes domestic services, portering services, ward kitchen inspections, linen hire services, and minor hotel service contracts.

To assist in the management of the audit software provider's contract.

To organize the Monitoring Team's schedule, including the creation of audits on the Micad audit system.

Ensure monitoring data is accurately recorded, analyzed, and reviewed; and appropriate action plans are developed and executed.

To produce reports as required, recognizing that such information will be utilized at all management levels, including the Trust Board.

To report on the success or shortcomings of all service providers in meeting required service standards.

To contribute to the enhancement of all services provided by external contractors or NHS in-house teams.

To advance action plans to completion for remedial work and other repair or development tasks.

To cultivate and maintain positive relationships with clients, users, contractors, Facilities Services Management, and Estates Management.

To assist staff within the Estates & Facilities Management Team to enhance their effectiveness and efficiency in delivering quality services.

To propose quality improvements for all services in an advisory capacity and assist in their implementation.

To participate in special projects as required.

To manage personal work schedules and adjust as necessary to meet commitments to others within agreed timelines.

To attend meetings as requested, taking minutes as appropriate.

To be familiar with and adhere to Trust policies and procedures.

To be flexible in working hours during the normal workweek and also during evenings and weekends as required by service needs.

Qualifications

Essential

  • GCSE level equivalent to a C grade or above in English & Maths
  • Professional knowledge acquired through vocational qualification level 3, City and Guilds or equivalent
  • Proficient in computer usage.

Desirable

  • ECDL training, or equivalent

Experience

Essential

  • Previous experience in a team-oriented environment.
  • Prior experience in Estates and Facilities Services.
  • Experience in meeting tight deadlines.
  • Familiarity with monitoring contracts and conducting audits.

Desirable

  • Experience working within the NHS.
  • Background in accounts/contracts/invoice processing.

Skills/Knowledge

Essential

  • Strong organizational skills with a methodical approach.
  • Ability to manage daily planning and observe areas discreetly.
  • Capacity to work under pressure to meet tight deadlines.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently.
  • Problem-solving skills for routine and non-routine issues.
  • Knowledge of National Standards for Healthcare Cleanliness and the Environment Protection Act 1990.

Desirable

  • Proficient in Microsoft Office applications including Word, Excel, Access, and PowerPoint.
  • Familiarity with NHS PLACE guidelines.

Personal Attributes

Essential

  • Ability to work collaboratively within a team.
  • Flexibility to adapt to service needs.
  • Strong interpersonal skills.
  • Maintain professionalism when working under pressure.

Other Requirements

Essential

  • Willingness to pursue further training as necessary.
  • Awareness of confidentiality protocols.
  • Conscious of appropriate professional image and self-presentation.

Desirable

  • Proficiency in PowerPoint and presentation skills.