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Assistant Cafe Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Sofra Cambridge Full time

About Sofra Cambridge

Sofra Cambridge is a renowned restaurant and cafe that embodies the spirit of generosity and hospitality. Our team is dedicated to creating a unique dining experience that showcases the rich flavors and traditions of the Eastern Mediterranean.

Job Summary

We are seeking an experienced and passionate Assistant Cafe Manager to join our team. As a key member of our front of house management team, you will be responsible for leading our cafe operations, training and developing our staff, and ensuring exceptional customer service.

Key Responsibilities

  • Training and Development
    • Assist in leading training and onboarding of all front of house staff, including register, expo, runner, baristas, and other roles.
    • Work with the General Manager and Cafe Manager to develop and implement training schedules and programs.
    • Train staff on all aspects of food, beverage, service, operations, guest management, hospitality, and company culture.
    • Assist in maintaining up-to-date training documents and materials.
  • Beverage Program
    • Train new baristas and ensure quality and consistency of all beverage preparation and ingredients.
    • Source and select beverages that align with our company cuisine and culture.
    • Manage ordering, inventory, and vendor relationships for all beverages.
    • Create reference materials for our beverage program, including recipes and menu items.
  • Front of House Management
    • Manage daily service operations and supervise staff, solving problems and assisting as needed.
    • Assume shared responsibilities of the front of house management team, including opening and closing procedures, retail support, catering, special events, and holidays.
    • Ensure service standards are met while working to achieve operational excellence.
    • Assist in training staff on food, beverage, service, hospitality, and other applicable topics.
    • Assist in maintaining up-to-date training materials and developing effective training strategies.
  • Guest Relations and Facility Maintenance
    • Create and maintain a culture that ensures guest needs are met at every point of their Sofra experience.
    • Ensure the facility is clean, comfortable, and aesthetically pleasing at all times.
    • Respond to guest inquiries and complaints.
    • Maintain front of house staff to-do lists and work with the General Manager to keep the menu up-to-date.

Requirements

  • At least 1 year of supervisory and/or training experience.
  • At least 1 year of barista experience.
  • Ability to work full-time (approximately 45 hours/week).
  • Availability to work weekends and holidays.
  • Treat customers and co-workers with courtesy and respect.
  • Passion for hospitality and the overall guest experience.
  • Ability to work in a clean and organized fashion.
  • Ability to work as a team and take direction from multiple managers.
  • Ability to deal successfully with multitasking and be comfortable in a fast-paced work environment.
  • Desire to learn and grow with the company.
  • Strong attention to detail and positive attitude.
  • Excellent attendance and punctuality.
  • Desire for long-term employment.

Benefits

  • Competitive pay, based on experience ($55k-60k).
  • Free meal per shift.
  • Paid vacation time.
  • Educational and professional development opportunities.
  • Employee discounts at our sister businesses.
  • Partially subsidized health insurance and group rates on dental and vision insurance.