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Operations Support Specialist
3 months ago
About the Role
We are seeking dedicated individuals to support our mission of transforming lives through swimming. Our commitment is to ensure that every child has the chance to learn and enjoy swimming, fostering a love for the water.
Operating in various educational venues, we provide a premier learn-to-swim experience for children aged 3 to 11. By utilizing local school pools, we deliver high-quality lessons, positively impacting the community and helping to sustain vital local facilities.
As part of our vibrant community of educators, managers, and leisure professionals, you will contribute to creating a safe and enjoyable environment for children. Your role will involve enhancing children's health and well-being across the UK. Are you passionate about making a difference?
Key Responsibilities
- Welcome all visitors warmly and facilitate their entry into the facility.
- Ensure smooth access by managing attendance records.
- Uphold the highest standards of cleanliness and hygiene throughout the venue.
- Provide vigilant supervision during swimming lessons to ensure safety.
- Maintain a secure, clean, and comfortable environment at all times.
- Assist attendees with effective first aid responses when necessary.
- Adhere to and promote brand standards, policies, and procedures consistently.
- Support swimming instructors and management in daily operations.
- Guide new visitors to appropriate areas and provide them with welcome materials.
- Deliver outstanding customer service in all interactions.
- Address inquiries regarding the facility and programs.
- Foster strong relationships with both new and returning clients.
- Document and relay inquiries that require follow-up.
- Provide daily feedback to coordinators on customer experiences.
- Stay informed about company initiatives and events.
- Act as an ambassador for the brand, embodying its values and mission.
- Communicate health and safety protocols effectively to all visitors.
Candidate Profile
- Proficient swimmer with confidence in water, capable of submerging to a depth of 2 meters.
- Enthusiastic and approachable demeanor.
- Consistently professional in conduct.
- Ability to engage and build rapport with clients.
- Experience in customer-facing roles or service environments.
- Exemplary customer service skills at all times.
- Strong organizational and time management abilities.
- Self-driven and capable of working independently.
- Lifeguard and first aid certifications are advantageous but not mandatory, as training can be provided.
If you are committed to making a positive impact through swimming education and are eager to contribute to our mission, we invite you to explore this opportunity with us.
