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Front Office Manager

2 months ago

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Job Description

CaterShaw Recruitment is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for overseeing all Rooms Division operations to deliver an exceptional Guest and Member experience.

Key Responsibilities:
  • Operations Management: Oversee Rooms Division operations, including Reception, Housekeeping, and Front Office, to ensure seamless delivery of services.
  • Guest Satisfaction: Evaluate Guest satisfaction levels and monitor trends to identify areas for continuous improvement.
  • Financial Management: Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
  • Team Management: Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
  • Training and Development: Monitor the appearance, standards, and performance of the Room Division Team, with an emphasis on training and teamwork.
  • Communication: Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Staffing: Ensure staffing levels cover business demands.
  • Recruitment and Management: Recruit, manage, train, and develop the Room Division team.
  • Compliance: Ensure team members comply with hotel security, fire regulations, and all health and safety legislation.
  • Technology: Proficient in property management systems.
  • Collaboration: Assist other departments wherever necessary.
  • Policy Adherence: Ensure the department adheres to Hilton policies and procedures.
  • Loyalty Program: Ensure competence of HHonors loyalty program and ensure compliance.
Requirements:
  • Experience: Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity.
  • Leadership: Strong leadership skills to manage and motivate the team.
  • Organizational Skills: Excellent organizational and planning skills.
  • Communication Skills: Excellent communication skills.
  • Financial Awareness: Good financial awareness.
  • Accountability: Accountable and resilient.
  • Pressure Management: Ability to work under pressure.
  • Flexibility: Flexibility to respond to a range of different work situations.
Desirable Qualifications:
  • Education: Degree in a related field.
  • Technical Skills: Familiar with Property Management Systems.