Front Office Team Member

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom AccorHotel Full time
Front Office Team Member Job Description

As a Front Office Team Member at AccorHotel, you will be responsible for delivering exceptional guest experiences from arrival to departure. Your primary goal will be to ensure that every guest feels welcome and valued throughout their stay.

Key Responsibilities:
  • Provide personalized service to guests, responding to their needs and preferences in a timely and professional manner.
  • Manage guest arrivals and departures, ensuring a smooth and efficient process.
  • Handle guest complaints and concerns in a diplomatic and effective manner.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Maintain accurate and up-to-date guest documentation.
Benefits:
  • Free night stays in AccorHotel properties worldwide.
  • Discounted hotel rates across the globe.
  • Opportunities for professional growth and development through our Accor Academy.
  • Support for your wellbeing and work-life balance.
  • Chance to work in a dynamic and inclusive environment.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Friendly and approachable demeanor.
  • Strong problem-solving and conflict resolution skills.

Accommodation: On-site accommodation may be available for certain positions.

Employment Type: Full-time.

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