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Apprentice Management Officer

2 months ago

Southampton, Southampton, United Kingdom Hampshire County Council Full time
Contact Management Centre Officer Role

We are seeking a highly skilled and motivated individual to join our Contact Management Centre team as a Contact Management Centre Officer. This is an exciting opportunity to work in a fast-paced environment, handling emergency and non-emergency calls from the public.

Key Responsibilities:
  • Risk assess each call and decide on the best course of action;
  • Create incidents for deployment by the Police Control Room;
  • Handle a wide variety of enquiries from telephone and online contact;
  • Ensure the public receives the required help and support, whilst handling sensitive and upsetting matters with empathy and a calm attitude.
Benefits:
  • Competitive salary and highly rewarding career;
  • Generous annual leave allowance;
  • Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;
  • Gym facilities at a number of our buildings;
  • Fantastic career progression including development and secondment opportunities.
Requirements:
  • Good customer service, communication and typing/IT skills;
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously;
  • Strong problem-solving and decision-making skills;
  • Ability to work effectively in a team environment.
Training and Development:

We offer a comprehensive training program for all new starters, including a 5-week classroom-based training period and a tutoring phase where you will work with a dedicated tutor to develop your skills and knowledge.

The Emergency Services Call Handling Apprenticeship is an additional benefit of the role and is open to all new starters who do not have prior experience of working in an emergency call handling environment.

How to Apply:

Please follow the online application link to apply for this exciting opportunity.