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IT Field Support Specialist

2 months ago

Coventry, Coventry, United Kingdom Cubiq Recruitment Full time £32,000
Job Description

Cubiq Recruitment is seeking a skilled IT Field Engineer to join our client's growing technical team. As a key member of the team, you will be responsible for providing hands-on 2nd-line support to users onsite and remotely.

Key Responsibilities:
  • Provide technical support to users across various systems, including Windows Operating systems, Office 365, and networking knowledge.
  • Diagnose and resolve technical issues, escalating to higher-level support where necessary.
  • Travel to sites as required, maintaining a professional manner at all times.
  • Work on ad-hoc IT projects and tasks as required.
  • Install and upgrade hardware and software.
  • Ensure all tickets are logged and updated on the helpdesk system.
Requirements:
  • At least 2 years experience in a 2nd line IT support role.
  • Strong technical knowledge across a range of systems.
  • Experience with cloud-based technologies such as Azure or AWS is desirable.
  • Experience working Hands-on as well as in remote Support.
  • Experience with Wi-Fi Networking.
  • Strong attention to detail and a commitment to delivering high-quality work.
  • A valid driving license and access to your vehicle.
What We Offer:
  • Free On-site Parking.
  • ~24 days holiday + Bank holidays.
  • ~ Free Gym and Health club Memberships.
  • ~ Employee Assistance Programme.
  • ~ Company Pension Scheme.
  • ~ Annual Salary Reviews.
  • ~ Monthly Car allowance (£350 per month).
  • ~ Bonus holidays.
  • ~ Discounts on Hotels, Food and Fitness centers.