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Application Support Specialist

2 months ago

Bristol, Bristol, United Kingdom RedRock Resourcing Full time

Job Title: Application Support Specialist

Location: Hybrid

Employment Type: Permanent / Full Time


About the Company:

RedRock Resourcing is a leading provider of innovative solutions for payroll and pensions software. Our mission is to deliver exceptional customer service and technical support to businesses worldwide.


Job Summary:

We are seeking a detail-oriented Application Support Specialist to provide technical assistance to our clients. As the primary contact for resolving software issues, you will ensure our clients' payroll and pension systems operate smoothly.


Key Responsibilities:

  • Provide first-line technical support for payroll and pension software using SQL.
  • Respond to client inquiries and manage support requests in the ticketing system.
  • Assist with software updates, patches, and configurations.
  • Create and update user guides and support documentation.


Requirements:

  • Experience in software support or technical support roles.
  • SQL database management experience.
  • Knowledge of payroll and pensions software is a plus.


What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Flexible working hours and remote work options.