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Game Director

2 months ago


Leicester, Leicester, United Kingdom Grosvenor Casinos Limited Full time
Job Overview

Grosvenor Casinos Limited is seeking an experienced professional to fill the role of Table Gaming Manager. This position is responsible for leading the gaming team to deliver an effective gaming operation, maximizing profitability, and ensuring customer satisfaction.

Key Responsibilities
  • Lead the Gaming Team: Develop and support the gaming team to achieve operational excellence and deliver on key gaming metrics.
  • Drive Performance: Utilize Tangam Management software and collaborate with central teams to drive performance and improve gaming operations.
  • Resource Planning: Ensure effective resource planning to meet operational demand and optimize gaming team efficiency.
  • Training and Development: Provide training, development, and motivation to the gaming team to enhance their skills and performance.
  • Customer Service: Drive customer service standards within the gaming team, identifying customer needs, and acting on customer satisfaction feedback.
  • Profit Maximization: Maximize venue profitability by managing effective and efficient gaming operations.
  • Shift Management: Be accountable for the smooth running of each casino shift and make decisions in the absence of the General Manager.
  • Daily Management: Conduct effective daily management of all aspects of the casino gaming operation, including Poker if applicable.
  • Analysis and Reporting: Analyze table data to maintain an efficient and profitable gaming operation.
  • Due Diligence: Support and consult with the Customer Verifications teams to ensure sufficient levels of due diligence are in place for eligible customers.
Requirements
  • PML License Holder: Current PML License holder with extensive leadership experience in UK Gaming.
  • Leadership Experience: Proven success in achieving sales and yield targets.
  • Team Management: Proven record and ability to lead people and communicate standards and targets for a successful casino.
  • Previous Experience: Previous experience in roles such as Casino Manager, Operations Manager, Gaming Manager, Casino Shift Manager, Casino Operations Manager, Pit Manager, or similar.
What We Offer
  • Competitive Salary: We value your contributions and offer a competitive salary that recognizes your hard work and dedication.
  • Fantastic Rewards Package: Beyond a competitive salary, our rewards package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
  • Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
  • Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flair and style to become a driving force of our team's success.
  • Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
  • People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
  • High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
  • Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.