Service Desk Support Specialist
3 weeks ago
Join Areti Group | B Corp™ as a Service Desk Engineer and take on a challenging role that requires strong technical knowledge and excellent customer service skills.
Key Responsibilities:
- Provide exceptional service desk support, ensuring a positive and efficient experience for users.
- Handle 1st line support enquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications, and other business systems.
- Administer Active Directory, creating and managing user accounts and permissions.
- Manage SharePoint and OneDrive, assisting with user access, permissions, and troubleshooting.
- Troubleshoot any Microsoft application used by the business.
- Set up devices using Microsoft Autopilot and configure laptops, tablets, and mobiles for new starters.
- Disable user accounts and devices securely and efficiently.
- Maintain clear and detailed documentation of support interactions, resolutions, and system configurations.
Requirements:
- Experience in a service desk environment.
- Excellent customer service skills.
- Strong technical knowledge of Windows operating systems, M365, and service desk methodologies.
About Areti Group | B Corp™:
Areti Group | B Corp™ is a leading organization that values its employees and customers. We are committed to providing a positive and efficient experience for all our users.
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