Restaurant Operations Manager

4 days ago


Blackpool, Blackpool, United Kingdom UMAMI Full time
Job Summary

The primary objective of this role is to ensure seamless day-to-day shift operations and manage daily activities in accordance with guidance from senior management. As a key support role, the Supervisor collaborates with the higher-level management team and is assigned tasks based on individual strengths and weaknesses to facilitate professional growth and development.

Key Responsibilities
  • Guest Services
    • Provide exceptional customer service during scheduled shifts and supervised sections.
    • Handle table payments and ensure timely service.
    • Audit server performance and maintain service standards.
  • Team Champion
    • Upon request, assist with recruitment and selection tasks.
    • Maintain a positive relationship with the management team and serve as a liaison between team members and management.
    • Address customer queries and complaints in a professional manner.
  • Brand Excellence
    • Ensure product quality by conducting regular buffet product quality checks.
    • Enforce safety standards and ensure team adherence.
    • Verify completion of tasks in a timely manner.
  • Communication
    • Foster clear and engaging communication between back-of-house and front-of-house teams.
    • Recognize and praise team members for outstanding performance.
    • Deliver informative and positive team briefs to energize the team for the day ahead.
  • Restaurant Operations
    • Oversee shift organization and ensure smooth shift execution.
    • Conduct staff briefings and ensure seamless operations during shifts.
    • Assume full financial accountability during senior management absence.
    • Follow opening, changeover, and closing checklists to maintain high standards of cleanliness and safety.
    • Assign daily duties to the team.
    • Manage key positions, including Bar, Reception, or Delivery.


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