Merchant Solutions Expert

2 months ago

Irvine, North Ayrshire, United Kingdom Bank of America Full time

About the Role:

This position is responsible for providing payment processing solutions to small business clients primarily through 1:1 partnerships with assigned groups of small business specialists, financial centers, and other internal partners.

Key Responsibilities:

  • Leverages consultative sales process and knowledge of industries such as retail, restaurant, and business-to-business to identify clients' business needs.
  • Recommends solutions that meet clients' needs with a focus on more complex opportunities and solutions.
  • Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements.
  • Builds meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security.
  • Identifies opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients.
  • Acts as a champion for clients by connecting expertise across the company to help them achieve their goals.
  • Establishes relationships with associations, centers of influence, and vendor partners and adapts to an ever-changing payment processing environment.

Required Skills:

  • Client Experience Branding
  • Client Solutions Advisory
  • Customer and Client Focus
  • Payment Processing
  • Pipeline Management
  • Consulting
  • Credit Documentation Requirements
  • Oral Communications
  • Referral Management
  • Written Communications
  • Financial Analysis
  • Interpret Relevant Laws, Rules, and Regulations
  • Issue Management
  • Prospecting

Desired Qualifications:

  • Merchant products and solutions
  • Multi-lingual ability is a plus
  • High school diploma
  • CRM (Client Relationship Management System)
  • Industry business acumen

Work Environment:

This role is based in the United States and requires a 1st shift schedule with 40 hours per week.

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