Graduate IT Systems Specialist

1 week ago


Ashby de la Zouch, Leicestershire, United Kingdom Swegon Ltd. Full time
About the Role

We are seeking a highly skilled IT Systems Engineer to join our IT & Business Systems department at Swegon Ltd. As a key member of our team, you will be responsible for providing hands-on IT support to our UK & Ireland businesses, including key application support and core IT services.

Key Responsibilities
  • Provide 1st and 2nd line IT support to our users, including direct support and via our nominated MSP partner.
  • Maintain service and incident tickets, including escalating supplier tickets and providing feedback to internal and external customers.
  • Support our server IT hardware estate, including managing third-party support agreements within the group.
  • Work within a remote support environment to provide support for our desktop IT hardware, including managing third-party support agreements.
  • Provide core business application support, including escalation to third parties and administration of our business Team's voice infrastructure.
  • Maintain network infrastructure, including security in line with group guidance.
  • Provide business application administration for relevant applications within the UK & Ireland.
  • Maintain business application patch levels and manage our company mobile fleet, including MDM.
  • Maintain company assets, including user allocation and providing hands-on IT support while supporting key supplier partners.
  • Maintain relevant business IT accreditation and process scoping, design, and documentation.
  • Provide commercial proposals and budget plans and provide training for relevant applications.
  • Run new staff inductions and ensure that our IT systems and infrastructure are fit for purpose.
Requirements
  • 1st and 2nd line IT support experience
  • Desktop management experience
  • Server management
  • Remote Support
  • Networking experience including TCP/IP, WI-FI, and security.
  • Project experience
About Swegon

We are partners for indoor environment solutions that work exactly as desired – adding value from project start to finish, and beyond.



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