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Customer Service and Logistics Coordinator

2 months ago

Hook, Greater London, United Kingdom Mulberry Recruitment Full time
Customer Service and Logistics Executive

Our client, a dynamic and growing company based in Hook, is seeking a highly skilled Customer Service and Logistics Executive to join their team.

Key Responsibilities:

  1. Provide exceptional customer service through email, calls, and live chat, ensuring a positive experience for our clients.
  2. Handle customer queries and concerns in a professional and timely manner, resolving issues efficiently.
  3. Work closely with the logistics team to ensure seamless delivery of products and services.
  4. Meet and exceed customer service and productivity KPIs, demonstrating a passion for delivering world-class service.
  5. Develop strong working relationships with colleagues and stakeholders, fostering a collaborative and supportive team environment.

Personal Qualities:

  1. Customer-focused, with a strong commitment to delivering exceptional service.

Requirements:

  • Proven track record of achieving customer service and productivity goals.
  • Experience in customer service and logistics, with a strong understanding of supply chain operations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.