Customer Service Representative
2 months ago
Unlock Your Potential in a Dynamic Customer Service Role
At Whitbread, we're committed to delivering exceptional customer experiences. As a Customer Service Agent, you'll play a vital role in our Reservations team, providing top-notch service to our guests.
Key Responsibilities:
- Answer customer calls in a timely and professional manner.
- Create and manage hotel reservations using our Opera system.
- Process customer inquiries, cancellations, and amendments.
- Stay up-to-date on hotel facilities and services to promote them effectively.
- Maintain confidentiality and adhere to regulations at all times.
- Provide exceptional customer service, ensuring a high level of satisfaction.
Requirements:
- Professional telephone manner and excellent communication skills.
- Good written English skills and IT literacy.
- Problem-solving skills and ability to multitask.
- Team player with a passion for delivering exceptional customer experiences.
What We Offer:
- A comprehensive 4-week training program to refine your skills.
- A structured work environment with regular hours, allowing for a healthy work-life balance.
- Opportunities for career progression across our business.
- A range of employee benefits, including free car parking, canteen facilities, and a rewards platform.
Why Choose Whitbread?
- We're committed to being an inclusive organization, valuing diversity and welcoming applications from under-represented groups.
- We offer a supportive work environment, flexible working arrangements, and a range of employee benefits.
- We're dedicated to helping our employees grow and develop their careers.
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