Professional Services Engineer
4 days ago
£27,000 - £32,000
Hybrid Oxfordshire
This is an exciting opportunity to join a dynamic company like Sanderson, where you can grow your career in a fast-paced and fun environment.
We're looking for a talented Junior Professional Services Engineer to join our team. As a key member of our team, you'll have the opportunity to develop your skills and take on new challenges.
Key Responsibilities:
- Onsite Helpdesk Support:
- Resolve IT issues on-site when remote support isn't possible.
- Manage and escalate incident tickets, ensuring timely resolutions.
- Maintain desktop asset registers and configurations.
- Collaborate with clients and 3rd party vendors.
- Professional Services:
- Lead and deliver 1-2 projects monthly.
- Collaborate with project managers to adhere to project plans.
- Create and manage detailed Scope of Work (SOW) documents.
- Ensure project completion within scope and timeframe.
Person Specification:
- Proficiency in Windows OS, MacOS, Active Directory, Exchange, Office365, NTFS permissions, and basic networking.
- Driving license and own transport required.
- Strong communication, troubleshooting, and client service skills.
- Professional, positive, and adaptable.
- Team player with a proactive approach to problem-solving.
- Ability to work independently under pressure.
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