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Professional Services Engineer
2 months ago
£27,000 - £32,000
Hybrid Oxfordshire
We are seeking a talented Junior Professional Services Engineer to join our team at Sanderson. This is an exciting opportunity for someone to work in a fast-paced, energetic, and fun company with a modern culture and opportunities for future career growth.
This role offers a pathway from onsite support to becoming a full-fledged Professional Services Engineer. You will begin by shadowing senior engineers, developing the skills necessary to deliver projects independently.
Key Responsibilities:- Provide onsite helpdesk support when remote support is not possible.
- Manage and escalate incident tickets to ensure timely resolutions.
- Maintain desktop asset registers and configurations.
- Collaborate with clients and 3rd party vendors.
- Lead and deliver 1-2 projects monthly.
- Collaborate with project managers to adhere to project plans.
- Create and manage detailed Scope of Work (SOW) documents.
- Ensure project completion within scope and timeframe.
- Proficiency in Windows OS, MacOS, Active Directory, Exchange, Office365, NTFS permissions, and basic networking.
- Driving license and own transport required.
- Strong communication, troubleshooting, and client service skills.
- Professional, positive, and adaptable.
- Team player with a proactive approach to problem-solving.
- Ability to work independently under pressure.
