Director & Counsel - Consumer Litigation

4 weeks ago

London, Greater London, United Kingdom American Express Full time
About the Role

We are seeking an experienced litigation lawyer to join our team as Director & Counsel - Consumer Litigation. As a key member of our Litigation and Investigations Team, you will play a critical role in advising on and managing consumer litigation matters, including section 75 Consumer Credit Act 1974 claims, data privacy related claims, and contractual disputes.

Key Responsibilities
  • Lead the conduct of consumer litigation, managing and advising stakeholders on the strategy, merits, and brand risks of various pre-action and issued consumer litigation types.
  • Advise on and input into submissions to the Financial Ombudsman Service for escalated and complex complaints in a post-Consumer Duty context.
  • Select, instruct, and manage local external counsel to defend pre-action and issued claims or provide advice notes.
  • Establish yourself as a trusted advisor to the Consumer Litigation Team and other teams, providing key support and advice on consumer litigation matters.
  • Communicate concise advice, at pace, adapted to senior stakeholders' requirements in a mix of written, verbal, and PowerPoint presentation formats.
  • Manage challenging conversations or deliver uncomfortable messages to stakeholders.
  • Provide drafting support to line of business lawyers engaged with drafting contracts, advising on contractual clauses in the litigation context.
  • Support with confidential investigations, sometimes of a regulatory nature or consumer related.
  • Lead on or support projects centred on the consumer space, assessing when other legal and business teams might need to be involved.
  • Lead and deliver in-person and remote training sessions to upskill colleagues and raise awareness or flag risks on specific topics.
Requirements
  • Solicitor qualified in England & Wales with extensive experience in civil litigation at all stages gained in a financial services context, with a main focus on consumer litigation.
  • Experience with section 75 of the Consumer Credit Act 1974, PPI, and strong knowledge of the Consumer Duty is required.
  • Relevant experience should have been obtained in a strong private practice law firm and at least 5 years of in-house experience with another significant financial institution.
  • Experience of managing or working with foreign lawyers, or cross-border litigation where cases span several jurisdictions would be an advantage.
  • Experience of managing junior lawyers or paralegals desirable.
About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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