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Implementation Project Manager
2 months ago
About Achievers
The Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the company's values and goals. With almost 4 million global users, the platform enables employees in over 170 countries to work together effectively.
Our Commitment to You
At Achievers, we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated.
Job Summary
As an Implementation Manager, you will join the Achievers Professional Services team, responsible for the overall successful delivery and implementation of our software for clients. You will partner closely with our clients and internal teams to ensure a seamless end-to-end implementation.
Key Responsibilities
- Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams.
- Manage all aspects of the implementation project, including facilitating remote working sessions, managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices.
- Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing, and any potential integrations.
- Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption.
- Utilize tracking and reporting tools to ensure effective project management approach, knowledge transfer, and business continuity.
- Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project.
- Provide input, direction, and oversight with departments supporting your implementation projects, including Development, Operations, Product, and QA, as required.
- Meet or exceed departmental metrics and/or KPIs.
Requirements
- Can-do, team-oriented attitude.
- Minimum 2-4 years of related experience consulting and implementing software applications in a customer-facing environment.
- Demonstrated evidence of rapid execution of concurrent projects of various lengths (1-6 month cycles).
- Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery.
- Strong written and verbal communication skills with a broad range of people.
- Evidence of effective multi-tasking and managing tight project schedules.
- Strong attention to detail and organizational skills.
- Demonstrated flexibility, adaptability, and drive.
- Preferred Assets: Experience with risk management and resolution, experience working with HTML, CSS, and SaaS platforms, and experience working with customers within the HR industry.
Why You'll Love Working at Achievers
We are passionate about disruptive technology that's rooted in science, research, and data. We understand the value of employee success in the workplace and have been recognized for our contributions to HR, technical excellence, and outstanding workplace culture. We foster an environment of connection, security, and community. You'll feel at home, without reservation.
