Retail Operations Manager

2 months ago


Hull, Kingston upon Hull, United Kingdom Age UK Full time

Age UK is seeking a talented individual to join our Hull St. Andrews team as an Assistant Manager. With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.

About the Role

We are looking for a skilled and motivated Assistant Manager to support our Store Manager in all aspects of the business. As an Assistant Manager, you will play a key role in guiding and supporting our valued team of Sales Assistants and volunteers while ensuring customers receive an exceptional shop experience.

Key Responsibilities

  • Collaborate with the Shop Manager to achieve business objectives
  • Lift and carry bags of stock up to 10kg's
  • Lead a team of volunteers and staff
  • Delegate and coach staff
  • Provide excellent customer service skills
  • Manage time under conflicting priorities
  • IT literacy and numeracy skills

Desirable Skills

  • Understand and establish successful retail processes
  • Basic financial report analysis
  • Experience in a customer-facing role

What We Offer

  • 28 hour working week
  • 25 days holiday (pro-rata) + bank holiday allowance
  • Generous pension – we will contribute 8%
  • Great discounts and rewards through Blue Light Card and BenefitHub
  • Life assurance, Bupa health cashback plan
  • Tickets for Good – Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs and covering letters will be anonymised by our recruitment system when you apply for a role at Age UK. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.



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