Customer Service Coordinator French and Italian
1 day ago
We are seeking a highly skilled and multilingual Customer Service Coordinator to join our team at Brook Street NMR. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in French and Italian.
Key Responsibilities:
- Handling customer inquiries and resolving issues in French and Italian
- Providing technical support and assistance to customers
- Escalating complex issues to senior team members
- Participating in continuous improvement activities to enhance customer service
Requirements:
- Fluency in French and Italian languages
- Previous experience in a customer service role
- Basic skills in MS Office applications
- Customer-oriented with good communication skills
- Willing to work in a shift system
What We Offer:
- A competitive salary of £26,700 + 6% shift premium
- A 6-month contract with the possibility of extension
- Training and development opportunities
Working Hours:
Monday to Friday, 06:00 - 23:00, with a 30-minute lunch break
Shift pattern on rotation: Week 1 - 06:00 - 14:30, Week 2 - 14:00 - 22:30, Week 3 - 07:00 - 15:30, Week 4 - 14:30 - 23:00
Training Hours:
During the first 4 weeks, training hours will be between 08:30 - 17:00
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