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Hotel Operations Manager

2 months ago

Farnham Royal, Buckinghamshire, United Kingdom COREcruitment International Full time

About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at COREcruitment International. As a Duty Manager, you will be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service.

Key Responsibilities

  • Monitor and support the front desk team to ensure seamless service delivery
  • Stay informed about hotel operations and be able to respond to any issues that may arise
  • Act as a host and provide the highest level of customer service to our guests
  • Report to the Rooms Director and provide regular updates on front desk operations
  • Train and develop a passionate team to ensure they have the skills and knowledge needed to excel in their roles

Requirements

  • Previous experience in luxury hotels, preferably in a similar role
  • Flawless communication skills, both written and spoken
  • Fluent in English, with the ability to communicate effectively with guests and colleagues
  • A natural team leader with the ability to motivate and inspire a team
  • Experience with Opera and MARSHA systems is highly desirable

What We Offer

  • Competitive salary and service charge
  • Discounted rates throughout the group
  • Training and development opportunities to help you grow in your career
  • On-site parking and a supportive work environment