Application Support Specialist
4 weeks ago
An exciting opportunity has arisen to join our IT team in Manchester as an Application Support Engineer. We are seeking a dedicated individual to provide customer-focused 1st and 2nd line support, manage incidents, and contribute to the continuous improvement of our systems.
Key Responsibilities:- Application Support: Provide 1st and 2nd line application support, managing incidents and escalations through to resolution. Communicate effectively with business stakeholders, internal and/or 3rd party support teams. Perform root cause analysis of issues to prevent reoccurrence.
- Proactive Support & Maintenance: Create, review, and maintain support documentation for deploying and configuring applications.
- Project Support: Support internal projects with technical design reviews and environment builds/deployment.
As part of this role, you will be required to form part of the on-call rota to respond to out-of-hours critical incidents.
Requirements:- Experience managing Windows Server, IIS & Active Directory Services. Azure AD (EntraID) experience would be beneficial.
- Knowledge of T-SQL (MS SQL) and/or PL/SQL.
- Knowledge of minor programming or scripting (.NET / PowerShell).
- Experience using an IT Service Management Tool (e.g. ServiceNow).
- An understanding of IT service management processes (e.g. ITIL) would be desirable.
- Experience of Microsoft Dynamics (2012AX and 365) would be desirable.
- Experience of software deployment processes/systems would be desirable.
Securing Energy for Europe – it's a simple statement, with a bold ambition. To accomplish this, we're taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE's activities span the energy value chain, from origination and trading to sales, transport and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
Our Benefits:We're committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience.
In return, we offer a competitive remuneration package supported by a comprehensive and broad-reaching benefits package which includes:
- non-contributory pension
- bonus earning potential
- 25 days holiday plus bank holidays and volunteering days
- buy/sell holidays
- life assurance
- medical and dental insurance
- a wide range of optional flexible benefits
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
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