Client Support Specialist

4 weeks ago


Northampton, Northamptonshire, United Kingdom Ascendant Recruitment Full time
Client Support Administrator

Ascendant Recruitment is seeking a highly skilled Client Support Administrator to join our team in Northampton. As a Client Support Administrator, you will be responsible for providing exceptional customer service to clients via telephone and email.

Key Responsibilities:
  • Take ownership of the customer journey, ensuring a seamless experience from initial contact to resolution.
  • Build meaningful relationships with customers, understanding their needs and providing tailored solutions.
  • Provide administrative support to senior advisors, ensuring efficient and effective policy administration.
  • Maintain FCA compliance, adhering to regulatory requirements and industry standards.
  • Manage data entry and CRM system, ensuring accurate and up-to-date records.
  • Coordinate diaries, ensuring seamless communication and collaboration within the team.
Requirements:
  • Proven customer service background, with experience in calling and emailing customers.
  • Excellent verbal and written English skills, with strong communication and interpersonal skills.
  • Confident and organized, with the ability to work effectively in a fast-paced environment.
  • Previous experience in the financial industry is desirable, but not essential.

Ascendant Recruitment is a leading recruitment company, specializing in PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing, and digital marketing divisions. We operate as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies, please visit ascendantrecruitment.co.uk



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