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Membership Administrator

2 months ago

South West London, United Kingdom 67 Pall Mall Full time

About 67 Pall Mall

We are seeking a highly skilled Membership Administrator to join our team at 67 Pall Mall.

This is an excellent opportunity for a professional looking to develop their career in a dynamic and fast-paced environment.

The restaurant itself is a beautiful, uniquely designed space with bespoke tableware and one of the largest wine lists in the country.

An exciting opportunity has arisen for a Membership Administrator to join the Finance Team for 67 Pall Mall.

As a Membership Administrator, you will assist both the Finance team and the membership team in the following:

  • Processing all aspects of sales accounts for all Club Members
  • Ensuring prompt distribution of sales statements on a monthly basis and during renewals period to all Members
  • Processing all sales payments including direct debits, credit card payments, and bank transfers
  • Credit Control - in conjunction with the Club secretaries, ensure debt is recovered in a timely manner across all Clubs
  • Prompt and efficient management of all Member enquiries relating to their sales accounts
  • Accurate and timely allocation of all payments to Member accounts on the database
  • Assisting with Member enquiries relating to their Club subscription fees when necessary
  • Prepare reports to the membership managers/directors
  • Weekly banking of all cheques sent for payment of sales accounts
  • Liaise with Accounts team to ensure effective integration with finance procedures
  • Database reporting and administration
  • Reconciliation of On Account and Subs settlement from payment portals and preparation of import journal
  • Assisting Membership team with Membership financial admin
  • Ad hoc work in Support of Group Accounts receivable team

The ideal Membership Administrator will have:

  • Extensive experience working with a CRM database
  • Excellent numeracy skills with good analytical skills
  • Extensive experience of working with customers/clients/members directly with account/booking queries
  • Previous accounting experience
  • Proven track record in preparing Management/Executive reports
  • Excellent communication skills both verbal, written, and on the telephone
  • Excellent attention to detail and the ability to prioritise tasks and meet deadlines
  • Be highly motivated, with the ability to work within a small, process-driven team
  • Excellent computer skills across Microsoft Office Word, Excel, Outlook, and databases

Benefits

  • Staff food on duty
  • 29 days holiday
  • WSET offered as well as other training qualifications
  • Pension scheme
  • Dedicated training from our managerial team
  • Summer social and Christmas event
  • Generous staff discount at the club
  • Discount at for staff purchases
  • Cycle to Work Scheme

About 67 Pall Mall

67 Pall Mall prides itself on maintaining equal opportunities for all employees.