Product Specialist
6 days ago
Proftech Talent Ltd is seeking a highly skilled Product Expert to join their team. As a key member of the organization, you will play a pivotal role in the implementation and optimization of their ERP system.
Key Responsibilities:- System Implementation & Configuration: Collaborate with the project team to customize the ERP system, ensuring seamless integration with existing business processes and objectives.
- Training & Support: Design and deliver comprehensive training programs for end-users, empowering them with the necessary skills to maximize the potential of the ERP system.
- Subject Matter Expertise: Serve as the go-to advisor for all matters related to the ERP system, providing expert guidance and insights to aid in decision-making and strategic planning.
- Collaborative Improvement: Foster a collaborative environment by soliciting and synthesizing feedback from system users, identifying potential enhancements, and leading cross-functional efforts to implement system improvements.
- Industry Awareness: Maintain a keen understanding of the evolving landscape of ERP technologies, staying up-to-date through industry research, webinars, and participation in relevant forums and conferences.
- Documentation Development: Produce and continuously update user-friendly materials, including user guides, SOPs, and quick-reference sheets, to facilitate the adoption and proficient use of the ERP and WMS systems.
- Troubleshooting & Issue Resolution: Provide first-class troubleshooting support, quickly addressing and resolving issues to maintain uninterrupted business operations.
- Integration Liaison: Act as the primary liaison between internal teams and external vendors or consultants, ensuring seamless integration of the ERP and WMS systems with other in-house systems and third-party applications.
- Performance Monitoring & Reporting: Establish and monitor key performance indicators (KPIs) for system usage and efficiency, generating regular reports to track these KPIs and provide insights into system performance.
- Proven experience with Epicor 10 or Prophet 21.
- Integration of ERP systems with CRM, accounting software, and ecommerce platforms.
- Proficiency in relevant technical skills such as SQL, Power BI, C#, SSIS, and SSRS.
- Strong project management skills with a history of leading ERP implementations.
- 23 days annual leave + bank holidays.
- Option to purchase up to 5 extra days annual leave.
- Health Cashback Plan.
- Pension Scheme.
- Life Assurance.
- Free Parking.
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