Product Specialist

2 days ago


Tamworth, Staffordshire, United Kingdom Proftech Talent Ltd Full time
Product Expert Job Description

Proftech Talent Ltd is seeking a highly skilled Product Expert to join their team. As a key member of the organization, you will play a pivotal role in the implementation and optimization of their ERP system.

Key Responsibilities:
  • System Implementation & Configuration: Collaborate with the project team to customize the ERP system, ensuring seamless integration with business processes and objectives.
  • Training & Support: Design and deliver comprehensive training programs for end users, empowering them with the necessary skills to maximize the potential of the ERP system.
  • Subject Matter Expertise: Serve as the go-to advisor for all matters related to the ERP system, providing insights and expert guidance to aid in decision-making and strategic planning.
  • Collaborative Improvement: Foster a collaborative environment by soliciting and synthesizing feedback from system users, identifying potential enhancements, and leading cross-functional efforts to implement system improvements.
  • Industry Awareness: Maintain a keen understanding of the evolving landscape of ERP technologies, staying up-to-date through industry research, webinars, and participation in relevant forums and conferences.
  • Documentation Development: Produce and continuously update user-friendly materials, including user guides, SOPs, and quick-reference sheets, to facilitate the adoption and proficient use of the ERP and WMS systems.
  • Troubleshooting & Issue Resolution: Provide first-class troubleshooting support, quickly addressing and resolving issues to maintain uninterrupted business operations.
  • Documentation & Knowledge Maintenance: Diligently document system configurations, changes, and processes, ensuring that best practice documentation is readily available and easily accessible to all users.
  • Integration Liaison: Act as the primary liaison between internal teams and external vendors or consultants, ensuring seamless integration of the ERP and WMS systems with other in-house systems and third-party applications.
  • Performance Monitoring & Reporting: Establish and monitor key performance indicators (KPIs) for system usage and efficiency, generating regular reports to track these KPIs and provide insights into system performance.
Requirements:
  • Proven experience with Epicor 10 or Prophet 21.
  • Integration of ERP systems with CRM, accounting software, and ecommerce platforms.
  • Proficiency in relevant technical skills such as SQL, Power BI, C#, SSIS, and SSRS.
  • Strong project management skills with a history of leading ERP implementations.
Benefits:
  • 23 days annual leave + bank holidays.
  • Option to purchase up to 5 extra days annual leave.
  • Health Cashback Plan.
  • Pension Scheme.
  • Life Assurance.
  • Free Parking.


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