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Customer Service Expert

2 months ago

Dunfermline, Fife, United Kingdom Search Full time

Job Summary:

We are seeking a highly skilled German speaking customer service representative to join our growing multilingual team based in Dunfermline. As a key member of our European customer support team, you will be responsible for providing exceptional service to our clients across the region.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Manage customer orders and service requests, ensuring seamless delivery and installation of products
  • Administer customer contracts and manage relationships with key stakeholders
  • Coordinate with field service colleagues to plan and execute customer equipment installations and servicing visits
  • Work closely with logistics and supply chain teams to drive open back orders to delivery, meeting customer service level agreements
  • Maintain accurate customer and product records throughout the sales or rental period
  • Build strong relationships with customers and stakeholders to drive value and exceptional service
  • Communicate complex information to customers and internal stakeholders in a clear and concise manner

Requirements:

  • Previous experience in an international customer service or operations environment
  • Fluent German language speaker
  • Strong commitment to delivering exceptional customer experiences
  • Ability to work in a fast-paced environment and manage multiple tasks across business systems
  • Excellent attention to detail and problem-solving skills
  • Proven ability to challenge others to deliver exceptional service to customers
  • Excellent verbal and written communication skills
  • Good interpersonal skills with a consultative communication style
  • Good PC skills (MS Office applications)

About Search:

Search is an equal opportunities recruiter, welcoming applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.