Full-Stack Technology and Systems Lead
4 weeks ago
At Learning with Parents, we're dedicated to empowering families to engage in positive learning interactions. Our mission is to lead the sector in tackling inequality by supporting families across the UK to enjoy learning together at home.
We've established partnerships with 150 primary schools, providing a comprehensive parental engagement journey that starts with reading. Our digital reading log is an inclusive way for schools and families to record reading, replacing traditional physical records.
Our full Maths and English programme builds on the positive habits fostered by our reading log, replacing traditional homework with fun activities that promote parent-child interaction. Through research, innovative technology, and teacher training, we ensure that as many families as possible are supported effectively.
About the RoleWe're seeking a skilled technologist to join our team and help us scale our web platform. As a key member of our team, you'll work across a range of technologies to address various challenges, including:
- Triage and resolution of urgent bugs
- Improvement of our testing setup and CI/CD pipeline
- Investigation and understanding of our data
- Support with IT issues
This is a flexible role in a growing charity, offering the opportunity to build and deploy solutions from the ground up. You'll work closely with our experienced CTO and a team of developers who have experience working on our app.
Our TechnologyWe're built on a robust technology stack, including:
- Platforms: AWS, Vercel, Cloudflare
- Frameworks/technologies: NextJS, NestJS (Typescript), GraphQL, Postgres
- Code: Github
- Test: Cypress, Jest, Lambdatest
- Monitoring: New Relic, Zabbix
We also utilize a range of cloud systems for managing our IT operations, including Google Workspace and InTune.
Key ResponsibilitiesAs a Full-Stack Technology and Systems Lead, you'll be responsible for:
Monitoring and Resolving Issues- Performing root cause analysis of production errors and resolving technical issues
- Communicating with the school partnership team and content development team to understand requirements and keep them updated on issue progress
- Designing procedures for system troubleshooting and maintenance
- Building tools to reduce occurrence of errors and improve customer experience
- Providing level 2/3 technical support
- Setting up CI/CD pipelines for our products
- Building and maintaining development tools and infrastructure
- Deploying updates and fixes to production environments
- Working on ways to automate and improve development and release processes
- Building and deploying automation and monitoring solutions
- Ensuring that systems are safe and secure against cybersecurity threats
- Liaising with the wider team to understand data needs
- Writing and reviewing SQL queries, including to extract anonymised data or report statistics
- Creating data dashboards (potentially with volunteer support)
- Making sure our Postgres database is operating efficiently and reviewing updates
- Support with laptop setup
- Support with issues with a range of cloud services
- Working with users to ensure the tools are meeting user needs and proposing solutions
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