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Guest Experience Associate

2 months ago

Hope Valley, United Kingdom YHA Careers Full time
Position Overview:
As a Hospitality Team Member, you will be an integral part of our mission to deliver outstanding guest experiences. Your role will encompass a variety of responsibilities aimed at ensuring that every visitor feels welcomed and valued.

Key Responsibilities:
  • Delivering exceptional customer service to all guests, members, and visitors.
  • Managing reception duties, providing valuable information about our services and the surrounding area.
  • Utilizing our systems for efficient guest check-ins, check-outs, and food and beverage transactions.
  • Maintaining cleanliness and organization throughout the facility to ensure a pleasant environment.
  • Assisting in food preparation and serving, showcasing genuine hospitality to enhance the dining experience.
What We Offer:
At YHA, we prioritize the well-being and development of our team members. We provide:
  • A competitive hourly wage of £11.44, with flexible working hours.
  • Affordable live-in accommodation options, if required.
  • Exclusive access to staff discounts and cashback opportunities.
  • A complimentary YHA Membership each year.
  • Ten free hostel stays annually for you and up to three guests.
Our Commitment:
We value diverse perspectives and experiences, recognizing that they enrich our community. We offer comprehensive training and support to help you grow in your role.

Next Steps:
If you are interested in this opportunity, we encourage you to submit your CV along with a brief application form. We welcome all applicants and are committed to creating an inclusive environment for everyone.