Application Support Analyst

1 month ago

Glasgow, Glasgow City, United Kingdom Evelyn Partners Full time
Job Title: Application Support Analyst

Evelyn Partners is seeking an experienced Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing technical support to our core Wealth Management platforms.

Key Responsibilities:
  • Provide level 2 technical support to our core Wealth Management platforms.
  • Work with our suppliers and internal development teams in incident, request, and change management processes.
  • Prioritize technical issues based on impact and urgency.
  • Manage a queue of incidents and requests, ensuring work notes are maintained.
  • Provide support for application configuration, releases, and upgrades.
  • Problem analysis and resolution for application problems, in conjunction with the business users and third-party suppliers where necessary.
  • Participate in testing and release management.
  • Investigate root cause analysis and identify trends.
  • Support research, analysis, and implementation of new processes.
  • Data analysis and production of ad-hoc reports.
  • Routine maintenance and monitoring of our applications.
  • Participate in user and supplier workshops and forums.
  • Support application adoption across the business.
  • Support occasional weekend and out-of-hours activities.
  • User setup and maintenance.
Requirements:
  • Previous experience of working in Wealth Management or similar.
  • An understanding of wealth management or financial services products and processes.
  • Proficient IT skills in core Microsoft Office systems.
  • Experience in an Application Support role or similar.
  • Experience/Awareness of SQL, Rest API, JIRA, and Confluence.
What We Offer:
  • Competitive salary.
  • Private medical insurance.
  • Life assurance.
  • Pension contribution.
  • Hybrid working model (role-dependent).
  • Generous holiday package.
  • Option to purchase additional holiday.
  • Shared parental leave.

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