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Guest Services Coordinator

3 months ago

Woking, United Kingdom DoubleTree by Hilton - Woking Full time

About Us

At DoubleTree by Hilton Woking, we recognize that our team members are vital to our achievements. We are dedicated to providing endless opportunities for career advancement, personal development, and a nurturing work atmosphere. Additionally, we offer a variety of outstanding benefits for our team members.

Position Overview

We are in search of a warm and enthusiastic Receptionist to enhance our guest experience.

Key Responsibilities

As a Receptionist, your primary responsibility will be to actively listen to our guests, foresee their needs, and ensure complete guest satisfaction.

Your main tasks will involve:

  • Managing the check-in and check-out processes for guests.
  • Assisting guests with their inquiries and requests throughout their stay.

Candidate Profile

We seek individuals with prior experience in a similar capacity. Ideal candidates will possess a strong dedication to providing outstanding customer service, a vibrant personality, and a natural talent for crafting unforgettable experiences for our guests. A proactive attitude and the ability to adapt to various guest requests and situations are essential. Proficiency in the English language and a polished appearance are also required.

Employee Benefits

  • GoHilton program: Enjoy discounted room rates for you and your friends and family through our extensive travel program.
  • Private Healthcare Plan: Financial support for healthcare expenses.
  • Learning and Development: Access to numerous in-house training programs and over 1,000 courses available through our Training University.
  • Career Advancement: Opportunities for promotion and departmental transfers within the Hilton Family, both nationally and internationally.
  • Incentives: Attractive front office upselling incentives.
  • Referral Program: Recommend a friend and receive a bonus after their six-month tenure.
  • Recognition: Participate in the Hero Of The Month program to celebrate your accomplishments.
  • Complimentary Meals: Enjoy freshly prepared meals while on duty.
  • Uniform Care: Free dry-cleaning services for your uniform.

We also host various team member social and wellness events.