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Operations Support Specialist

4 weeks ago

StratforduponAvon, Warwickshire, United Kingdom Goldstar Full time
Job Title: Operations Support

Job Summary:

We are seeking a highly motivated and organized Operations Support professional to join our team at Goldstar. The successful candidate will be responsible for coordinating and scheduling all transport activities, monitoring and tracking the movement of goods and vehicles, and ensuring compliance with transport regulations and standards.

Key Responsibilities:

  • Coordinate and schedule all transport activities, including booking appointments, arranging transport, and tracking deliveries.
  • Monitor and track the movement of goods and vehicles, ensuring timely and efficient transportation services.
  • Ensure compliance with transport regulations and standards, including safety protocols and regulations.
  • Liaise with drivers and other staff to ensure smooth transport operations.
  • Prepare and maintain accurate transport records and reports.
  • Provide support across the business as required, resolving any freight issues and acting as an intermediary between the customer and the driver.
  • Build relationships with Clients through constant contact and advocacy, offering advice, solutions, and proactive issue management.
  • Conduct necessary steps to determine the cause of problems, such as accidents, and set up safety measures to avoid recurrence.
  • Maintain an open dialogue with other units' managers and team members, scheduling staff to ensure that vehicles are staffed according to established requirements.
  • Provide administrative support to the Operations team, including preparing reports, answering customer inquiries, and managing the office.
  • Plan and implement transportation schedules and routes.
  • Respond to customer inquiries and resolve any issues related to transportation services.

Requirements:

  • Previous experience in managing operations would be handy.
  • Excellent commercial awareness and business acumen.
  • Experience customer-facing skills and telephone manners.
  • Great communication skills both written and verbal.
  • Self-motivated and ability to motivate others.
  • Adaptable with the ability to work in a fast-paced environment.
  • Good leadership skills and team worker.
  • Excellent analytical skills.
  • Good time management abilities.
  • Good negotiation skills and excellent decision-making ability.
  • Good customer service skills so as to be able to maintain/retain existing customers.

What We Offer:

  • 28 days annual leave.
  • Free onsite parking.
  • Workplace Pension.
  • EAP for employees at work.
  • Employee committee meeting.
  • Mental health and wellbeing.
  • Sage Benefits.
  • Learning and development.

Job Type:

Full-time, Permanent.

Pay:

£31,512.50 per year.

Benefits:

  • Company pension.
  • Free parking.
  • On-site parking.

Schedule:

  • 10 hour shift.
  • Day shift.
  • Monday to Friday.
  • No weekends.

Experience:

  • Logistics: 1 year (preferred).

Work authorisation:

  • United Kingdom (required).

Work Location:

In person.