Customer Service Administrator

7 days ago

Milton Keynes, Milton Keynes, United Kingdom wild recruitment Full time
About the Role

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Wild Recruitment. As a Service Coordinator, you will play a vital role in ensuring the smooth operation of our service department.

Key Responsibilities
  • First Point of Contact: You will be the primary point of contact for all incoming calls and requests, providing exceptional customer service and ensuring that all queries are resolved promptly.
  • Communication and Coordination: You will communicate effectively with customers, engineers, and other stakeholders to ensure that all service requests are managed efficiently and effectively.
  • Workload Management: You will be responsible for managing the workload of our engineers, ensuring that all tasks are completed on time and to a high standard.
  • Reporting and Administration: You will maintain accurate records and reports, ensuring that all relevant paperwork is up to date and compliant with company policies.
  • Proactive Support: You will provide proactive support to our engineers, ensuring that they have the resources and information they need to complete their tasks effectively.
Requirements
  • Highly Organized: You will be highly organized and able to manage multiple tasks and priorities effectively.
  • Excellent Communication: You will have excellent communication skills, both written and verbal, and be able to communicate effectively with customers, engineers, and other stakeholders.
  • Attention to Detail: You will have a high attention to detail and be able to maintain accurate records and reports.
  • Team Player: You will be a team player, able to work collaboratively with others to achieve common goals.
What We Offer
  • Competitive Salary: We offer a competitive salary, ranging from £28,000 to £30,000 per annum.
  • Private Healthcare: We offer private healthcare, providing you with access to a range of health and wellbeing services.
  • Annual Bonus: We offer an annual bonus, providing you with an opportunity to earn additional income.
  • Life Assurance: We offer life assurance, providing you with peace of mind and financial security.
  • Holidays and Bank Holidays: We offer 25 days holiday per annum, plus bank holidays, providing you with time to relax and recharge.
  • Pension Scheme: We offer a fantastic pension scheme, providing you with a secure financial future.

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