Customer Service Representative

4 weeks ago


York, York City, United Kingdom Pearl Recruitment Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at Pearl Recruitment. As a Claims Advisor, you will play a crucial role in providing exceptional customer service and resolving claims efficiently.

Key Responsibilities
  • Provide excellent customer service via telephone, ensuring a positive experience for our clients.
  • Work collaboratively with colleagues to resolve claims and achieve excellent outcomes.
  • Develop and maintain a thorough understanding of our services and products to provide accurate information to clients.
  • Participate in ongoing training and development to enhance skills and knowledge.
  • Contribute to a positive and supportive team environment.
What We Offer
  • Hybrid working arrangement, with the option to work from home 2-3 days a week.
  • Free onsite parking and cycle to work scheme.
  • Up to 35 days' annual leave plus bank holidays.
  • Pension scheme with up to 10% employer contributions.
  • Excellent training and development opportunities.
  • Opportunities to give back to the community through volunteering.

Please note that you must be available to attend 6 weeks of full-time training, Monday to Friday, 9am-5pm, starting on a specified date. Part-time hours may be considered, but you must be able to attend the training full-time.



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