Revenue Services Officer

4 weeks ago

London, Greater London, United Kingdom Richmond and Wandsworth Council Full time
Job Title: Revenue Services Collection Officer

Salary Range: £32,955 - £42,525 per annum

Type: Permanent, Full Time

Location: Wandsworth Town Hall

We are seeking a highly motivated and organized individual to join our Rent Collection Service team at Richmond and Wandsworth Council. As a Revenue Services Collection Officer, you will play a crucial role in achieving positive outcomes for our tenants by providing excellent customer service and managing debt recovery procedures in a Social Housing environment.

Key Responsibilities:

  • Develop and maintain a thorough understanding of debt recovery procedures and social housing policies.
  • Provide effective communication with tenants by phone, email, letters, and in-person, with a sensitive approach to identified vulnerabilities.
  • Work closely with colleagues to ensure a high-quality service is delivered to tenants.
  • Stay up-to-date with changes in legislation and policies affecting debt recovery and social housing.

Requirements:

  • A strong working knowledge of debt recovery procedures in a Social Housing environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Highly motivated with a clear commitment to delivering a high-quality service.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • A supportive and collaborative work environment.
  • A chance to make a positive impact on the lives of our tenants.

We are committed to promoting equality and diversity and developing a culture that values differences. We are proud to be a Disability Confident employer and are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults.

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