Wedding & Events Coordinator

2 months ago

Bournemouth, Bournemouth, United Kingdom Harbour Hotels Full time

About the Role

We are seeking a highly motivated and organized Senior Sales & Event Coordinator to join our team at Harbour Hotels. As a key member of our sales and events team, you will be responsible for growing our events and accommodation business within the corporate, social, and wedding markets.

Key Responsibilities:

  • To ensure all customer inquiries are dealt with promptly, in a friendly manner, and in line with our company standards.
  • To handle a variety of event inquiries, ranging from professional meetings to private functions and weddings.
  • To manage the upcoming business on the books and support the coordinator.
  • To possess a warm, personable nature, a can-do attitude, and an exceptional eye for detail.
  • To be confident, enjoy client relationship building, and have clear planning and organizational skills.
  • To be passionate, driven, and focused on achieving optimum results with a proactive approach to work.
  • To possess excellent communication skills, both written and spoken.
  • To balance multiple activities with demanding timescales in an environment where the activity is often reactive and requires immediate attention.
  • To attend and host wedding open days and evenings throughout the year, as well as attend wedding fairs on behalf of the company.
  • To deputy for the Event Sales Manager in their absence, ensuring weekly sales records are recorded and distributed.
  • To take an active role in ensuring wedding inquiries are converted, understanding package allocations and scope to add benefits to secure bookings.
  • To manage the sales office in an efficient and timely manner, ensuring function sheets are distributed and general office management.
  • To ensure all events are confirmed with all relevant final details obtained, deposits processed, and relevant documentation sent to the client and communicated to the rest of the hotel.
  • To actively convert customer inquiries into confirmed sales to develop future and repeat business, contributing to the profitability of the hotel.
  • To work flexible hours over 7 days to meet the demands of the business.
  • Previous hotel experience is preferred, together with knowledge of Opera & Thynk, although full training will be given to the right candidate.

What's in it for you...

At Harbour Hotels, we are committed to providing exceptional hospitality while creating a vibrant and enjoyable working environment for all our team members. Some of the benefits you will receive upon joining our team include:

  • Excellent progression opportunities within the Harbour Hotels Group.
  • Individual and bespoke career and progression pathways.
  • Competitive salary across all roles.
  • Unique on-the-job training and development with an opportunity for internal promotions within any of our properties.
  • Hotel stay and food and beverage discounts across the Harbour Hotels Group.
  • Access to an exciting benefits and discount platform.
  • Employee Assistance Program.
  • Stylish boutique uniform specially designed for Harbour Hotels.
  • Meals included while on duty.

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