Field Operations Supervisor

4 weeks ago


Guildford, Surrey, United Kingdom EMED Group Full time

Position Overview: We are looking for a dedicated Field Operations Supervisor to oversee the Secure Mental Health Contract in the Surrey region.

Role Responsibilities: The Field Operations Supervisor will collaborate closely with healthcare facilities and law enforcement agencies. Key duties include supporting senior management in contract performance, staffing, and upholding quality standards. Ensuring patient care remains a primary focus is essential, as is fostering these values within the team. The supervisor will also assist with patient transportation as required. This role is specifically designed to enhance the secure mental health (SMH) contract and the safe care division within our organization.

Benefits of the Position:

  • Competitive hourly rate of £13.94
  • Life Assurance coverage
  • Access to 24/7 Online/Telephone GP Consultation and Prescription Services
  • Second Opinion Medical Support
  • Cash-Plan Benefits
  • Unlimited Mental Health Consultations
  • Unlimited Physiotherapy Consultations
  • Legal Advice Support
  • Financial Guidance Services
  • Long Service Recognition Program
  • Internal Recognition Initiatives
  • Referral Incentive Program
  • EMED Foundation Support
  • Paid Holiday Entitlement
  • Pension Scheme Participation
  • Blue Light Card Benefits
  • Uniform Provision
  • Employee Assistance Programme (EAP)
  • Flu Vaccination Availability

Key Responsibilities Include:

  • Business Performance and Service Delivery Management
  • Compliance with Health and Safety Regulations
  • Fleet Management Oversight
  • Data Management and Reporting
  • Key Performance Indicator (KPI) Delivery
  • People Management and Development
  • Employee Relations Support
  • Sickness and Leave Management
  • Participation in Recruitment Processes
  • Training Delivery and Development
  • Conducting Ad-hoc Risk Assessments
  • Ensuring Health and Safety Compliance
  • Advocacy for Diversity and Inclusion

Candidate Profile:

  • Experience in Complex Business Environments
  • Strong Focus on Patient Care
  • Excellent Communication Skills
  • Commercial Awareness and Insight
  • Effective Problem-Solving Skills
  • Coaching and Mentoring Abilities
  • Strong Organizational Skills
  • Attention to Detail
  • Ability to Perform Under Pressure

About EMED Group: EMED Group is the result of the merger between ERS Medical and E-Zec Medical, establishing itself as the largest Patient Transport and Care Partner to the NHS across various depots. Our mission is to provide transport services that enhance the health and well-being of individuals in local communities, offering support in patient care, community services, mental health assistance, and medical courier services.

EMED Group is committed to fostering a diverse and inclusive work environment for all employees.



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