Customer Service Manager

3 weeks ago

Slough, Slough, United Kingdom Page Personnel Sales Full time
About Our Client

Page Personnel Sales is proud to partner with a leading international business that specializes in scent marketing solutions. Their innovative fragrance systems enhance customer experiences, and their global presence makes them a top name in the industry.

Job Description
  • Provide exceptional customer service via phone, email, and live chat, ensuring timely and effective issue resolution.
  • Maintain accurate client records and update the CRM system to ensure seamless communication and data management.
  • Offer product information and technical support to clients, identifying potential upselling opportunities to drive sales growth.
  • Handle customer complaints professionally, aiming for swift resolution and maintaining a positive customer experience.
  • Support sales efforts by collaborating with the sales team to identify and capitalize on new business opportunities.
The Successful Applicant
  • Proven experience in a customer service role, preferably in a B2B environment, with a strong track record of delivering exceptional customer experiences.
  • Experience in telesales or commercial customer service roles, with a focus on building strong relationships with clients.
  • Familiarity with CRM systems and data entry, with the ability to learn and adapt to new systems quickly.
  • A proactive and positive attitude towards customer care, with a passion for delivering exceptional service.

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