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Client Support Coordinator

2 months ago

Amersham, Buckinghamshire, United Kingdom Jefferson Wells Full time
Client Support Coordinator - Healthcare Sector

Role Overview:
As a Client Support Coordinator within the healthcare sector, you will play a pivotal role in ensuring seamless communication and service delivery. Your responsibilities will encompass:

Key Responsibilities:
1. Establishing and nurturing effective communication channels with key stakeholders, including Regional Service Managers, Field Service Engineers, and Sales teams.
2. Managing service requests and ensuring timely dispatch of corrective repairs and preventative maintenance work orders.
3. Handling invoicing for service interventions and addressing any disputes that may arise.
4. Conducting thorough investigations into stock discrepancies and providing physical inventory support.
5. Activating contracts within internal systems and collaborating with team members to enhance service quality.

Customer Support:
Delivering exceptional service to both internal and external customers is paramount. You will:
1. Build strong relationships with clients and commercial partners, responding to inquiries promptly and professionally.
2. Provide accurate information and knowledge to customers, ensuring adherence to service level agreements and standard operating procedures.

Essential Skills and Experience:
- Proficiency in written and spoken English.
- Strong communication and interpersonal abilities.
- Excellent organizational skills with the capacity to prioritize tasks effectively.
- Problem-solving aptitude, proactive mindset, and keen attention to detail.
- Competent in MS Office and comfortable navigating various systems.
- Previous experience in client and customer service roles.
- Ability to thrive in a dynamic customer service environment.
- Flexibility and a collaborative spirit as a team member.

Join us at Jefferson Wells and contribute to our commitment to delivering outstanding customer service in the healthcare industry.