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Systems Training Officer
2 months ago
We are seeking a highly skilled Systems Training Officer to lead the training program for our client in South London. The successful candidate will be responsible for delivering training in classroom and one-on-one settings on housing business processes.
Key Responsibilities:- Liaise with service users to ensure training is delivered consistently, supporting day-to-day tasks.
- Train colleagues in the use of queries, reports, and dashboards for producing statutory, financial, performance, or data quality reporting.
- Participate in and support project work involving changes to systems, including user acceptance testing, user training, and user engagement.
- Assist with aspects of the business relationship with the council's line of business system suppliers.
- Stay aware of best practices among the support community.
- Knowledge of housing within a local authority to understand day-to-day and periodic processes and tasks routinely executed by housing departments.
- Expertise in developing training courses and supporting documentation, such as self-help videos, training aids, and user manuals.
- Ability to demonstrate resilience when facing contradicting priorities or demanding workloads.
- Excellent understanding of a range of NEC Housing modules.
- Ability to maintain a high degree of confidentiality and use discretion when dealing with sensitive information.
- Confidence to present and deliver different types of training to stakeholders.
- In-depth experience of using MS Teams to manage training plans and schedules and report on completed training and outcomes.
If you have the skills and expertise required for this role, please submit your application to us today.
