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Technical Graduate Trainee
2 months ago
About The Graduate
The Graduate is a world-leading software house working across the education sector. We believe that every child deserves the opportunity to achieve their potential, and we're committed to creating innovative solutions to overcome literacy difficulties.
Our Mission
We use our profits to develop new products that exploit the latest technologies to benefit all learners. Our team of qualified and experienced teachers, including content developers, education sales consultants, and trainers, work together to create high-quality educational software.
Job Summary
We're seeking a Technical Graduate Trainee to join our development department. As a Technical Graduate Trainee, you'll work closely with our technical team to support a wide range of tasks, including project coordination, testing, technical support, content building, and internal infrastructure support.
Key Responsibilities
- Support the technical team across various tasks, including project coordination, testing, technical support, content building, and internal infrastructure support.
- Work through the induction program and development modules to gain a comprehensive understanding of our technical development function.
- Understand the requirements of technical projects and undertake duties as assigned by the project manager.
- Ensure all issues/bugs are logged into Jira to maintain a complete representation of work to be undertaken.
- Support the project manager with changes to help files and website as required.
- Add speech exceptions to files.
- Provide technical support to customers via phone, email, online meetings, and webchat.
- Deliver excellent levels of customer service to retain and grow loyal clients.
- Follow test plans and provide feedback.
- Carry out stress testing, performance testing, functional testing, and scalability testing as directed.
- Add bugs/issues to Jira with clear explanations and steps to reproduce.
- Review and test documentation.
- Help troubleshoot issues as directed.
- Conduct post-release/post-implementation testing.
- Undertake day-to-day internal IT support, ensuring all issues are logged and time recorded.
- Install and configure software and computer systems as directed.
- Resolve logged tickets assigned to you in a timely manner.
- Provide proactive support for users on a rolling program as directed.
- Create resources using content designed by Content Development, to quality standards and in line with agreed timescales.
- Test curriculum-based applications using test plan templates to ensure quality standards are met.
- Process graphics files and screenshots to support creation and uploading of resources for LearningGrids.
- Understand the education market and work with other team members to understand why our software is used and how it is used.
- Provide support for the UX/UI designer on market data and support them with any project reports or information needed.
Requirements
We're looking for a degree-educated individual with a strong understanding of technical concepts and a passion for software development. Key skills and competencies include:
- Planning and implementation skills
- Initiative
- Excellent communication skills (oral/written)
- Team working
- Problem solving
- Flexible
- Technical understanding
- Product knowledge
- In-depth understanding of Dynamics CRM
- Testing Excellence
- Results focused
- Detail orientation
Working Hours
Monday - Friday, 9.00 - 17.00, with a 1-hour lunch break (35-hour week).
Salary
Up to £24,000 per annum.
Holidays
39 days holiday, including bank holidays, plus 3 personal days.
Benefits
Pension Scheme with matched contributions up to 3% after probationary period. Full training will be provided on our bespoke software products and company procedures.
Interview Process
We'll be conducting a two-stage interview process:
The first interview will be a Microsoft Teams video call, focusing on soft skills.
The second interview will be a face-to-face interview at our office, including technical questions and IT and literacy tests.
