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Customer Service Team Lead

2 months ago

Ipswich, Suffolk, United Kingdom WTW Full time

Central Town Location Opportunity

This is an exciting chance to work for a successful and growing organization as a Contact Centre Supervisor. Due to expansion, we are opening a new Contact Centre in the iconic Willis Building, Ipswich, and are looking for customer-focused individuals to take on a key role in our team.

As a Contact Centre Supervisor, your responsibilities will be varied and challenging. Key tasks include:

  • Coaching and mentoring team members to optimize efficiency and performance
  • Quality auditing of calls, emails, and web chats to ensure high customer service standards
  • Producing accurate reports and monitoring trends in data
  • Supporting Contact Centre projects and upskilling colleagues
  • Responding efficiently to inbound queries via telephone, email, and web chat
  • Developing and maintaining scheme and system knowledge
  • Working efficiently to hit individual and team targets

Key Requirements

We are looking for a highly motivated and organized individual with excellent communication skills. The ideal candidate will have experience in a customer-facing role and be able to work effectively in a team environment.

About WTW

WTW is a highly successful and growing organization with a strong commitment to customer service. We offer a dynamic and supportive work environment, with opportunities for career development and growth.