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Collections Specialist

2 months ago


Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time
About the Opportunity

We are seeking a skilled and compassionate Collections Advisor to join our team at Frasers Group. As a Collections Advisor, you will play a crucial role in reviewing accounts and contacting customers who have missed payments to discuss available financial options.

Key Responsibilities
  • Build rapport with customers to understand their financial situation and provide support to minimize arrears
  • Communicate effectively with customers to offer financial solutions and work towards resolving outstanding debts
  • Work within company guidelines to maintain high standards and provide excellent customer service
  • Develop strong relationships with customers to ensure empathy and compassion are portrayed in a professional manner
Requirements
  • Experience in a financial services or customer service environment (desirable)
  • Ability to work in a fast-paced, target-driven environment
  • Excellent communication and interpersonal skills
  • Ability to listen actively and build rapport quickly and effectively
  • High attention to detail and ability to remain calm under pressure
  • Self-motivated and able to work as part of a team
  • IT literacy and proficiency in relevant software
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A supportive and collaborative team environment
  • Access to training and development programs
  • A comprehensive benefits package, including health insurance and retirement plans
How to Apply

If you are a motivated and customer-focused individual with a passion for financial services, please submit your application, including your resume and a cover letter, to our recruitment team. We look forward to hearing from you.